Delivery Information
Processing Time All orders are handmade and dispatched within 3–5 business days from our studio in the UK.
UK Delivery Shipped via Royal Mail. Estimated delivery 2–4 business days after dispatch.
International Delivery We ship worldwide via Royal Mail International. Estimated delivery times:
- 🇺🇸 USA & 🇨🇦 Canada — 7–14 business days
- 🇦🇺 Australia — 10–16 business days
- 🇪🇺 Europe — 5–10 business days
- Rest of World — 10–20 business days
Import Duties & Taxes Orders shipped outside the UK may be subject to import duties, taxes, and customs fees charged by your country. These charges are the responsibility of the recipient and are not included in our prices or shipping fees. We recommend checking your local customs regulations before ordering.
Please note: we are unable to predict or control these charges, and we cannot accept returns based on refusal to pay duties.
Tracking All orders include a Royal Mail tracking number, sent to you automatically when your order is dispatched.
Questions? Get in touch at phoebejoybusiness@gmail.com — we're happy to help.